At Kian Echo, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund process.
Returns Eligibility
You may request a return within 7 days of receiving your order.
The item must be unused, in its original condition, and in original packaging.
We do not accept returns for products that show signs of use, damage, or alteration after delivery.
Return Process
Contact Us within 7 days of receiving your order at [email protected] with the subject line “Return Request”.
Please include your order number, reason for return, and any relevant photos (if the item is damaged or defective).
Once your return is approved, we will provide return instructions.
You must send the item back to us within 5 days after receiving return approval.
The customer is responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a full refund (excluding original shipping fees, if any) will be issued via your preferred local method (e.g., cash or bank transfer), as agreed upon during the return process.
Refunds will be processed within 7–10 business days after we receive the returned product.
Non-Returnable Items
The following items are non-returnable:
Items marked as final sale or clearance
Customized or special-order items
Gift cards (if applicable)
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at [email protected] within 48 hours of delivery. Include photos of the damage and your order number. We will arrange for a replacement or a full refund at no extra cost.
Late or Missing Refunds
If you haven’t received your refund within the stated time frame:
Double-check your account or method of refund.
Contact us at [email protected] for support.
Contact Us
For any return or refund inquiries, reach out to us at:
Email: [email protected]